Once a plan is approved participants need to confirm which services, that are aligned to their plan, they choose to receive from which providers. Participants may choose to continue to obtain supports from their existing providers when they transition into the NDIS.
Service Agreements and Service Bookings
When a participant chooses to engage a provider to deliver supports under an NDIS plan they will generally enter into a written agreement with the provider called a Service Agreement. A Service Agreement will help to ensure that the participant and provider have an agreed set of expectations of what supports will be delivered and how they will be delivered.
Developing a Service Agreement is a collaborative process between the participant, any other person (such as a participant’s family member or friend) and the provider.
A Service Booking is the way a participant engages with their chosen provider(s) online and nominates the type of service, dates of support and funding to be allocated to a given provider.
Providers delivering continuous services to a participant transitioning into the NDIS still need to create a service booking so they can claim for the supports that they have been selected by the participant to provide from the date the plan is approved.
Where the continuous service is one that requires a quote, the quotes have to have been accepted by the NDIA before a service booking can be made.